"Your support and care was fantastic helping Mum at the end of life. I am so glad you were there to help us, and more than that how much love and care you gave and went that extra mile. I don’t know how I would have managed without you, especially for support and advice dealing with this tough isolation and lockdown which has added to the challenge, but you guys helped more than you’ll ever know. Dales residents are the luckiest people around to have such a caring, professional and dedicated team. You are all stars and deserve a medal. Thank you so much"