Most Recent Survey – December 2020

At Dales Community Care we carry out our own customer survey as a part of our quality assurance procedures.

In response to our most recent survey, 59 out of the 67 questionnaires which were issued were returned (88%) – the overall picture presented from this survey is excellent or good, with some lovely comments.

We maintain a compliments book which reflects some heartfelt feelings and messages of thanks. All of these can be viewed on request.


Out of all responses; 100% of our service users agree that our employees act in a professional and friendly manner.


Out of all responses; 100% of our service user’s agree that the Management Team responds to them in a timely and professional manner to address any concerns.


Out of all responses; 100% of our service user’s agree that we are support them by creating an Assessment and Care Plan that enables us to promote their independence and wellbeing.


Out of all responses; 100% of our service user’s agree that we have kept them safe and informed during the COVID pandemic.

Thank you letters

To all the truly wonderful staff at Dales community Care – My brother and I are over- whelmed with gratitude for the kindness shown to our Mother which will give us strength to progress in the days and weeks ahead. We would like to express our deepest appreciation for the consistently excellent service all the carers and managers provided in assisting out late Mother. Each contact whether by telephone or the daily face to face interaction was approached in a consistently caring way. Our Mother valued and appreciated her daily visits and was treated with care, respect and dignity combined with cheerful banter bringing life into her home. With immense gratitude, thank you.

Your support and care was fantastic helping Mum at the end of life. I am so glad you were there to help us, and more than that how much love and care you gave and went that extra mile. I don’t know how I would have managed without you, especially for support and advice dealing with this tough isolation and lockdown which has added to the challenge, but you guys helped more than you’ll ever know. Dales residents are the luckiest people around to have such a caring, professional and dedicated team. You are all stars and deserve a medal. Thank you so much.

Sig Barn, Wood Lane
Grassington, Skipton
BD23 5LU